Refund Policy
Last updated: 7 November 2026. These terms apply to plans bought on mastertoolswala.com. Please read them before you buy — they are short on purpose.
Scope
This policy applies exclusively to monthly plans (Starter, Pro and Diamond monthly). Refunds are not available for any other packages, one-time purchases, or plans already renewed into a second month.
Our first-week promise
If a tool included in your paid plan stays down for more than 48 hours during your first week and we cannot restore it or offer a working alternative, you may claim a full refund of that plan. This promise is part of the policy, not a favour.
Other refund grounds
You may also request a refund if:
- You were misguided or miscommunicated by a Master ToolsWala support member about what a plan includes.
- A duplicate payment was taken for the same plan and period.
- Your account could not be activated at all after a confirmed order.
Refund eligibility is determined by the Master ToolsWala committee based on the merit of the claim, including the tool-status record for the period in question.
How to claim
Send your claim through our official support channel on WhatsApp (9am–11pm pkt, every day support hours) with your account email, plan name and the reason. Claims are reviewed and answered — approved refunds are returned through the same method you paid with.
WhatsApp:
Not covered
- Accounts disabled for sharing, resale or abuse of the service.
- Tools used heavily during the period being claimed.
- Issues caused by a member's own device, browser or internet connection.
Buying a plan means accepting this policy together with the disclaimer.